Starting with a rough Product Requirements Document, Swim worked closely with the Sapias team to define functional requirements for a new Flex application, “Route Intelligence”. Route Intelligence supports tracking and optimization of fleet truck locations, current schedules and pending jobs. It is used by dispatchers and their supervisors in industries such as cable installation and utility maintenance.
Swim conducted telephone interviews with Sapias customers to understand usage contexts and further develop an understanding of requirements. Swim translated findings into an implementable user interface, defining task flows and key components, such as the table view shown here.
Swim’s designs challenged Sapias’ initial assumptions about how to represent functionality. By referring to typical usage scenarios, Swim was able to demonstrate how proposed directions would appropriately meet dispatchers’ needs.
The implementation team received a detailed written specification of the interface design and bitmaps for all custom art.